Data deletion instructions

You can remove the data Innowi Social holds about your restaurant at any time. There are two ways.

From inside the app

1. Sign in at social.innowi.com.
2. Go to Settings → Connected channels and click Disconnect next to Facebook, Instagram or Google. The access tokens for that account are deleted at once, and the published content and insights we hold for it are deleted after [12 months].
3. To remove everything, go to Settings → Delete account. Your account, settings, connections, generated content and files are deleted.

Without signing in

Email marketing@myinnowi.com with the subject Data deletion request and the name of your restaurant. We confirm the request within [7] days and complete the deletion within [30] days.

From Facebook

Removing Innowi from Facebook's Settings → Business Integrations page tells us automatically to delete the Meta data we hold for that connection: the Page and Instagram identifiers, the access tokens, and the engagement data for the content we published. Facebook shows you a confirmation code; you can check progress at any time on the deletion status page.

What gets deleted

• Access tokens for Facebook, Instagram and Google.
• Connected account identifiers and names.
• Generated captions, images and videos, and the schedule.
• Engagement metrics, insights, reviews and listing data we copied from the platforms.
• Menu, photo and sales data we copied from your Innowi POS account.
• Your sign-in and settings.

What we may keep

Records the law requires us to keep, such as invoices and payment records, for the period the law sets. Server logs are kept for 30 days and then deleted on their own. Content already published to your Facebook Page, Instagram account or Google listing stays there under your control; we do not delete it from the platforms.